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(+84) 28 38 333 000

delivery time

7.00 am - 7.00 pm

Frequently Ask Questions

1. What are your delivery policies?
We understand you want the flowers to reach your loved ones as soon as possible, therefore, we offer same-day delivery. All you have to do is to place your order within the stipulated time frame below and we’ll take care of the rest.


Time

Order placed (Vietnam time)

Earliest delivery
(Vietnam time)

Monday –Sunday

00:00 - 10:00

14:00 - 17:00 same day

10:00 - 24:00

09:00 - 14:00 next day

Public Holiday (non-working days)

00:00 - 24:00

14:00 - 17:00 next working days

While we guarantee the delivery of a fresh, beautiful bouquet every time, substitutions may be necessary on occasion due to the availability of our flowers.
To ensure the best services and quality, we focus on serving the Ho Chi Minh City area at present. We will announce additional cities in the near future.
For all orders, a delivery surcharge is imposed due to distance required to deliver into these areas.

Districts within Ho Chi Minh City

Fee (VNĐ)

1, 3, 4, 10

0

5, Phu Nhuan, and Binh Thanh

         30,000

2,6,7,8,11 and Tan Binh

         50,000

9,12,Binh Tan,Tan Phu,Go Vap,Thu Duc, Hooc Mon, Nha Be, Binh Chanh

         70,000

For more details, please refer to our Delivery Policy

2. What is the status of my order?
After placing an order, you will receive an email from our team to confirm. You can track your order status by either:
- Logging in to your account (for registered users), and viewing Your Orders; or
- Calling our Customer Service team at +84 8 38 333 000 (from 08:00 AM - 05:00PM Monday - Sunday). Please state your order number when making a request.

3. What if there’s a problem with my order?
At Dalat Hasfarm, we guarantee that your floral arrangements will arrive fresh on arrival. If the flowers you receive are not fresh, we will deliver another bouquet of equivalent value at no charge.
Call us at +84 8 38 333 000  or write to us at webshop@dalathasfarm.com  within 12 hours of receipt, and we will make an exchange.
For more details, please refer to our Exchange Policy

4. How do I keep my flowers fresh?
- For flower arrangements & bouquets: All our flower arrangements and bouquets are packed with enough water to keep them fresh for a minimum 5 days. Display your flowers in a cool spot, away from direct sunlight or heat. Avoid placing fresh flowers near ripening fruits which release tiny amounts of ethylene gas that can age them prematurely.
- For pot plants: Keep your plants away from direct sunlight or heat. Prune leaves or blossoms that are past their prime and do not allow dropped leaves or debris to collect on top of the soil inside the pot to decrease the chance of pests or diseases. Water the plant 1-2 times a week by placing the plant in a saucer filled with approximately 100ml of water.